Solutions

Extraordinary Customer Service

At WagTap we view each customer call as an opportunity to create and strengthen a relationship. We understand that customer satisfaction, retention and loyalty are critical to succeed in today’s marketplace.

Our inbound call solutions can help you:

Deliver superior customer service
Increase customer satisfaction
Reduce customer care costs
Create loyal customer advocates
Retain at-risk customers
Develop lasting customer relationships

One Call Resolution

A majority of our customer service calls are resolved in the first call. It’s the maturity, experience and training that enable our customer care professionals to deliver outstanding service.

Product information requests
Billing information, changes and disputes
Issue resolution
Account updates and questions
Appointment scheduling
Product warranty and replacement
Product recalls and updates
Outbound information alerts

Loyal Agents and Loyal Customers

Our customer care professionals are more than typical call centre agents. They are 100% dedicated to your customers and are rigorously trained and tested on your company and your product or service. They become extensions of your brand and deliver the personalised service your customers have come to expect.

Increased Experience Means Reduced Costs

Unlike a traditional call centre, our talent source is not geographically limited. We attract highly educated talent from all over the UK. The result: Our customer care professionals are more professional and experienced, resulting in increased care and decreased customer service costs.