Solutions

Dependable Disaster Recovery

Power outages, telecommunications disruptions and loss of physical access to call centers are problems of the past with WagTap. We provide access and protection unmatched by traditional call centers so you can conduct ‘business as usual’ under virtually any condition.

In the event of an emergency or planned downtime, WagTap can:

Back-up your in-house or outsourced call center
Supplement your call center
Provide an additional layer of redundancy

Unrivaled Geographic Diversity

Unlike a brick and mortar call center, we are not limited a small geographic catchment area where a workforce can be impacted for an extended period of time. Our recruiters, trainers, operations and customer care professionals are dispersed across the UK.

Maximum Scalability

We have the resources, technology and experience to quickly respond to a sudden increase in call volume. There are no lengthy ramp–up times for recruiting, training, facility and infrastructure build-outs. Your customer service levels won’t suffer and neither will your bottom line. more...

Service Without Interruption

Our geographically dispersed data centers give you n+1 redundancy with uninterruptable power supplies, backup generators and multiple electrical feeds from the local power grid. All production delivery systems are architected and implemented with system, network and application redundancy to provide high availability of no less than 99.95%.