Rapid Response
Unfortunate events such as product recalls or a security breach that results in the loss of your customers' sensitive information have the potential to cause devastating damage to a company and its brand. These situations demand quick thinking and immediate response.
WagTap has the resources, technology and experience to quickly respond to such circumstances. We can help by:
- Taking inbound customer calls
- Making outbound calls to inform customers of the situation
- Screening and transferring customer calls
- Responding to customer email
- Assisting customers through live chat
On-Demand Resources
When a rapid response is necessary, WagTap Contact Solutions can provide you with the extra resources you need when you can’t service your customers in-house.
We offer several advantages over a traditional call center:
- Mobilise Quickly - We can have resources hired, trained and ready to respond within 72 hours. There are no lengthy ramp–up times for recruiting, training, facility and infrastructure build-outs.
- Cost-Saving Flexibility - When the crisis has subsided, we can scale down just as easily as we ramped up. You aren’t strapped with unutilized staff or resources.
- Superior Service - Our customer care professionals are simply the best agents available. Their maturity and experience enables them to skillfully handle any situation, reassure customers and make them feel taken care of.
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