A Cost Effective Customer Care Solution

Lower Attrition

Attrition is one of the main cost drivers for traditional contact centres. This isn’t the case with WagTap. Our employees value the freedom to live where they want and the flexibility to work when they want. WagTap gives them this freedom and flexibility, creating high employee satisfaction and one of the lowest attrition rates in the industry - half that of a bricks and mortar call centre! In addition, we also have fewer problems with sickness and other reasons for staff absence,

Loyal Employees

At WagTap we hire only employees - not contractors. This creates loyal employees who are satisfied in their jobs and view it as long-term employment.

Targeted Hiring: Tailor Fit to Your Needs

We hire only the most qualified people from thousands and thousands of applicants. Only the top 2-3% of all applicants make it through our rigorous hiring model and we specifically select each agent based on the best fit with your your needs, your company, your brand and your customers.

Effective Training for Adult Learners

Poor training is the number one reason contact centre agents quit within the first 30 days. We take training to a whole new level with our innovative, virtual learning program. Our programs engage adult-learners in new ways that increase knowledge retention in less time.

Efficient Staffing: Improving Your Bottom Line

We understand the balancing act - overstaffed means the bottom line suffers; understaffed and the service level takes the hit. We have experience in accurately predicting staffing levels with more than 95% accuracy. Unlike a traditional call centre, we are able to easily scale our systems and make planned or impromptu staffing changes.