Unrivaled Geographic Diversity

Virtually Seamless

WagTap is ideally suited to provide your company with seamless business continuity during a natural disaster, pandemic or other unforeseen event. Our employees are located across the United Kingdom, so we can easily re-route calls to customer care professionals in unaffected areas. This helps you maintain proper staffing levels and deliver uninterrupted service. In contrast to a physical call centre, when employees are unable to reach work, the only option is to shut down the facility and let calls go unanswered.

Workforce at the Ready

We have access to the largest, skilled resource pool in the nation and can provide you with the extra resources you need when you can’t service your customers in-house. We can have experienced customer care professionals available to answer phones within minutes. Rather than forcing unscheduled employees to drive to a brick and mortar based facility, our home-based employees simply pick up their headset, log on to the computer and begin taking calls. It’s that simple and that fast.

Dependable Connectivity

Our state-of-the-art data centres provide a highly available solution with uninterruptible power supplies, backup generators and multiple electrical feeds from local power grids. Connectivity to these centres is also covered through relationships with multiple, reputable providers. Should connectivity be impacted in one area, we can quickly re-route connectivity to another network.