WagTap Advantage

A Scalable Solution

One of the greatest advantages you’ll get with WagTap is our completely flexible and scalable staffing. We have the resources, technology and experience to quickly respond to a sudden increase in call volume. Your customer service levels won’t suffer and neither will your bottom line.

Maximum Scalability

WagTap has a large, skilled workforce located across the UK, at the ready. Our home-based customer care professionals can simply pick up their headset, log on to the computer and immediately begin answering calls. There are no lengthy ramp-up times for recruiting, training, facility and infrastructure build-outs. We can scale down just as easily when call volumes are less than expected-saving you in unutilized staff.

15-Minute Scheduling

WagTap broke new ground by scheduling in 15-minute increments. This granular level of scheduling creates unprecedented scheduling flexibility. That combined with our blended workforce of both part-time and full-time employees gives us ultimate flexibility and control. We can easily staff up or down as your business needs dictate.

15 Scheduling Graph - Staffing

Employee-Centric Model

We empower our customer care professionals to set their own schedule preference. Employees can have a flexible schedule to meet their needs, exchange work hours and even get better shift choices through good performance. This employee-centric approach to scheduling increases both employee and customer satisfaction and saves you money with one of the highest retention rates in the industry.

Scalable Infrastructure

Just as our workforce is distributed around the nation, so is our IT infrastructure. WagTap's state-of-the-art data centers can scale down or expand as your business demands.