WagTap Advantage

Experience Superior Quality with WagTap

We operate the at-home customer care model to ensure we employ only the best customer care professionals who provide exceptional service. In fact, WagTap customer care professionals consistently meet or exceed our clients’ expectations for quality and performance - on each and every call.

Unlike traditional contact centers, our recruitment spans across the UK, so we can be very selective in whom we hire. We recruit and hire employees according to their specific skills rather than simply those who live in a particular area.

Mature, Experienced Professionals

We employ an often untapped, but highly experienced and educated workforce—parents, retirees, students, veterans, people with disabilities. They are all UK-based, so your customers don’t have to navigate cultural or language barriers.

	Traditional Agent	WagTap Agent
Average age	23 years	41 years
College education	Less than 40%	More than 80%
Average work experience	5 years	15-20 years

Tailor Fit to Your Needs

To ensure the best match between our employees and your company, we customise our proprietary assessments to your unique needs.

100% Dedicated to You

Being 100% dedicated to your account, WagTap customer care professionals are more knowledgeable. Your customers will appreciate the exceptional service and in-depth understanding of your product or service.Your company will benefit from:

Shorter hold times
Motivated agents
Higher average order size
Higher customer satisfaction
Continuous Quality Management

To ensure we maintain our high performance standards we constantly monitor, measure and manage our clients’ programs using our proprietary workforce management tools.