The benefits in more detail...

Reduce overheads, free up resources and control capital costs

Having WagTap handle your contact solutions converts fixed costs into variable costs, releases capital for investment elsewhere in your business and allows you to avoid large expenditures in the early stages of your business.

Save on manpower, training costs, office space and equipment

• WagTap let’s you focus your human resources where you need them mos
• Eliminate peak staffing problems and level out cyclical or seasonal fluctuations
• Stop wasting valuable resources advertising for staff
• No need to train new or temporary staff
• No need to buy extra computers, software, desks, chairs, phones or supplies for staff use
• Avoid paying employment taxes, sick pay, holiday pay, maternity/paternity pay, pensions or other employee benefits
• No time wasted on breaks or personal issues

Improve customer satisfaction

WagTap improves your customer satisfaction by

• Delivering effective customer service
• Accommodating the changing needs of your customers
• You will see a marked increase in customer satisfaction and your customers will remain loyal to your organisation.

Increase efficiency

Consolidate and centralise your business’ contact with the outside world with WagTap and ensure your customers can contact you WHEN they want, WHERE they want, and HOW they want. Your callers will be handled by a real person in the UK and in a manner that is consistent and always serves to enhance the image of your organisation.

Focus on the core of your business

Your organisation will be free to concentrate on your core business when using WagTap. Your contact solution means your employees can be put to better use and you will be able to see a huge growth in your core business.

• Offload non-core business functions
• Redirect energy and personnel into the core business
• Free your executive team from day-to-day process problems.

Level the playing field

Most small firms simply can’t afford to match the in-house services that larger companies maintain. WagTap helps small firms act “big” by giving them access to the same economies of scale, efficiency, and expertise that large companies enjoy. Take advantage of WagTap’s extensive investment in technology, methodologies and people so you can:

• Avoid the cost of chasing technology
• Reduce the risk of technological obsolescence
• Keep pace and minimise the impact of rapidly changing technologies without changing your infrastructure.

Give your business a competitive edge

Take advantage of specialised solutions thereby providing your customers with best-of-breed services. The benefits of WagTap can give your organisation a cutting-edge in the worldwide market.

Flexible solutions for your business needs

WagTap provides an end to end solution, from understanding your business and setting up your services to providing regular reports once your services are under way. This allows you to make decisions and ‘tweak’ your WagTap solution based on the ever changing needs of your business and its customers.