Terms of Use

This document (together with the documents referred to on it) tells you the terms of use of www.wagtap.co.uk (“our site”) and our services, whether as a guest visitor or registered user. By using our site and ordering services, you indicate acceptance of these terms and you agree to abide by them.

Information About Us

The service is provided by: WagTap Contact Solutions Ltd, 12 Cynan Close, Pontypridd, Rhondda Cynon Taff, CF38 2TL (Company No: 06934276) and its suppliers ("we"/"our"/"us")

In order to be able to use any of WagTap's services you are required to complete WagTap's registration process to obtain a WagTap Account.
This will involve credit checks.

You agree to keep your WagTap account password secret at all times and to inform us and change it if you believe that another person has become aware of it.

You are solely responsible for all use or misuse of your username and password, and any losses or damages arising from such use or misuse.
You confirm that all information supplied by you to us is current, complete and accurate in all respects and you agree to notify us immediately of any changes to this information. If you have (or we believe that you have) provided false information or failed to notify us of any changes then we shall have the right to terminate your WagTap Account (see Termination below).

We shall comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Policy.

Services Account Manager

You will be allocated a dedicated account manager at WagTap who will be available to help you 24 hours a day.

As a valued client you will have your calls answered personally by WagTap for the agreed periods:

• 8am until 8pm, Monday to Friday excluding public holidays or
• 24 hours a day, 7 days a week, 365 days a year.

Your telephone number is your bespoke communication line and your call handling details can be amended at any time. All your messages will be forwarded via SMS or email at your preference. Additional charges apply for SMS delivery of messages. You can divert any telephone number (land-line or mobile telephone) to your WagTap telephone number anytime between the agreed hours of service.

Billing

We will invoice you on a monthly basis (or earlier if you reach your billing threshold). WagTap will email your invoice to your billing email address. After issue of this invoice you will be expected to settle within agreed time frame. All charges incurred during any billing period must be paid in full, including and without exception any VAT or other charges.

If any credit/debit card payment is rejected we will charge an additional administration fee, plus interest on the sum due, from the date when such payment was due until the date of actual payment at a rate per annum of 4% above the base rate from the Barclays PLC.

Such interest shall accrue from day to day and shall be compounded annually.

Furthermore, in certain circumstances we may disclose such failure to pay to a debt collection agency or a credit reference agency.

The client, its company and the company directors are all jointly and severally liable for WagTap charges accrued and also any chargebacks from credit/debit cards.

You acknowledge that WagTap can debit any credit card or debit card registered against any of your accounts for any amount outstanding to us for each account.

Your credit / debit card authority remains in place until all such accounts are paid in full.

Any monies paid to us as future credit on your WagTap account are non refundable and can only be used for credit against services provided by WagTap to you.

User Content and Restrictions

You acknowledge that you are responsible for all information, data, text, software, music, sound, photographs, graphics, video, messages and other materials ("User Content") that you upload, post, email or otherwise transmit or receive via WagTap, or that we produce for you as part of the service.

We shall have the right, in our sole discretion, to remove, block or refuse to produce any User Content that - is unlawful, abusive, defamatory, obscene or otherwise objectionable. In particular you agree not to upload, post, email or otherwise transmit via WagTap any material that:

• is harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
  
  or -
  
  
• infringes any patent, trademark, trade secret, copyright or other proprietary rights;
  
  or -
  
  
• contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy functionality of any computer software or hardware or telecommunications equipment.

WagTap can receive calls from within the UK and the majority of countries around the world.

Any telephone/fax to email number allocated by us to you will remain our property at all times and we may reallocate such number at our sole discretion.

We reserve the right to temporarily or permanently discontinue or to restrict your services with WagTap at any time without notice or liability.

WagTap contains hyperlinks to web sites operated by third parties. Such hyperlinks are provided for your reference only. We make no representations or warranties about those sites or their content nor that the links work.

You agree not to:

• interfere with or disrupt the WagTap service in any way;
• impersonate any person or entity, including, but not limited to, an WagTap official, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
• send "junk mail", "spam", "chain letters", "pyramid schemes", or any other form of solicitation;
• forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Content transmitted through the Service;
• other than in the ordinary course of use of WagTap Contact Solutions, reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the WagTap service, use of the WagTap service, or access to the WagTap service;
• use the WagTap service for any unlawful activity.

Intellectual Property

"WagTap" is a trade mark.

You may not use this or any other trade marks relating to WagTap without prior written permission of the owner or licensor.

The general contents of WagTap and the way that they are presented are protected by copyright and may not be reproduced, in whole or part, in any form or used in any other way except in accordance with these terms and conditions.

You may download and/or print off the visible text and graphics for your personal non-commercial use from the parts of our site which are generally accessible to all users.

You may also download and/or print off User Profiles. However, you may not reproduce any of the other contents from WagTap including, but not limited to, the structure, overall style and program code.

Limitation of Liability

We shall use reasonable skill and care in providing WagTap Contact Solutions to you.

Except as expressly provided in these terms and conditions, we expressly disclaim, to the extent permitted by law, any further representations (except misrepresentations made fraudulently), warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill.

In particular, we shall not be liable to you for any mistakes made in connection with our Inbound or Outbound Services.

We shall not be liable in contract, tort (including negligence), statutory duty or collaterally or otherwise arising out of or in connection with these terms and conditions or WagTap for consequential, indirect or special loss or damage or any economic od (including loss of revenues, profits, contracts, business or anticipated savings), in each case whether or not advised of the possibility of such loss or damage and howsoever incurred.

Our maximum liability in contract, tort (including negligence), statutory duty or collaterally or otherwise arising out of or in connection with these terms and conditions and/or WagTap, shall, in respect of one or more events or series of events (whether connected or unconnected) taking place within any twelve month period be limited to the lesser of £50 or the sums paid by you in such period. Notwithstanding any provision of these terms and conditions:

(i) your statutory rights as a consumer are not affected;
(ii) we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises be liable to you
without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.

Security

It is very important to us to keep information about you and your business confidential and secure. We will use reasonable endeavours to keep your information confidential and secure. However we cannot ensure or warrant the confidentiality or security of any information. You also agree that we have no responsibility or liability for the deletion or failure to store any messages or other information maintained or transmitted by WagTap.

Indemnity

If you use WagTap for any illegal purpose or for any purpose other than that expressly permitted by these terms and conditions or in breach of these terms and conditions you will be liable to indemnify us in full for any loss, liability or cost which we incur that arises from or in connection with any such use or alleged use.

Modifications

We may change or supplement these terms and conditions from time to time, including, without limitation, the charges.

We will ensure that any such changes or supplements are made reasonably apparent to you and we will send an email to your WagTap email address at least [14] days in advance.

If we do change or supplement these terms and conditions then you may terminate this Agreement in accordance with the provisions set out below (see Termination below).

Otherwise, you will be bound by such changes or supplements.

Complaints

We are dedicated to providing you with a quality service. However in the unlikely event that you should have a complaint with regard to WagTap please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will use reasonable endeavours to investigate your complaint and respond to you within 48 hours of receipt of your email.

Cancellation and Termination

You have the right to cancel your registration for the WagTap services within 7 working days of your registration, subject to you not using the service.

Should you wish to do this, please notify us by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

You may terminate this Agreement at any time by giving us no less than 30 days notice from your next billing date, in writing.

You may also terminate this agreement by giving us no less than 14 days advance notice from the date on which we change or supplement these terms and conditions.

You agree that we, in our sole discretion, may terminate your WagTap account immediately (including, without limitation, your username and password) for any reason including, without limitation, for lack of use, failing our background checks or if we believe that you have violated or acted inconsistently with these terms and conditions.

In particular we reserve the right to terminate your Call Answering and registration and telephone number if these are not used for a period of 90 days.

Monthly service fees are non-refundable and we require 90 days notice from your next billing date to change the tariff or to cancel.
We may suspend or terminate your use of WagTap until you have made all payments due.

General

These terms and conditions are governed by English law and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.

To the extent that any provision of these terms and conditions is determined to be invalid, unlawful or unenforceable then that provision shall be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these terms and conditions shall continue in effect.

You acknowledge that you have entered into these terms and conditions in reliance only on the representations, warranties and promises specifically contained or incorporated in these terms and conditions and, save as expressly set out in these terms and conditions, we shall have no liability in respect of any other representation, warranty or promise made prior to these terms and conditions unless it was made fraudulently.

Any rights not expressly granted in these terms and conditions are reserved.